Online Payments

At Alcohol Concern we take the security of our customers very seriously and use Sage Pay as our payment service provider (PSP). Sage Pay provides Alcohol Concern with secure online credit and debit card payment solutions that enable you as the customer to have a safe and enjoyable experience while purchasing on our website.

We use 128-bit SSL (Secure Socket Layer) encryption to keep your personal data secure; we do not have access to your credit/debit card details as it is all handled by the Sage Pay server.

Sage Pay Payments are fully accredited with Level 1 PCI DSS by the PCI Security Standards Council which is funded by five global payment brands; American Express, Discover Financial Services, JCB International, MasterCard and Visa Inc. Sage Pay systems and security controls are based on current industry standards and there are several layers of technology in place to ensure confidentiality, authentication and integration of information.

In addition if you order on our site with a Visa card, Mastercard or Maestro card, we offer 3D secure verification.

3D Secure is the technology behind Verified by Visa (VbV) and MasterCard SecureCode (MSC) and American Express (SafeKey) and provides a more secure method for authenticating the cardholder at the time of the transaction. 3D Secure is a simple password identity-checking service that helps you take the risk out of online retail.

By making a regular donation you are agreeing to us taking a set amount from the account connected with the card you are using on a monthly basis. The amount will be taken from your account on the 5th day of every month.

Standard delivery

We offer a standard mainland UK Delivery charge of £2.95 plus VAT on all orders. All items are shipped through Royal Mail.

Worldwide Shipping

We can ship to many locations worldwide but delivery charges will apply and are dependent on the size, weight and destination of the products you have ordered. If you are ordering a product from outside the UK please email us on contact@alcoholconcern.org.uk to discuss postage costs.

Data protection

Alcohol Concern recognises and acknowledges the responsibility and duty of trust that we have to maintain the privacy of Personal Data shared with us through the web or any other source. Individuals may at times be asked to supply personal information.  Any Personal Data that we collect, record or use in any way, whether it is held on paper, on computer or any other media will have appropriate safeguards applied to it to ensure that we comply with the Data Protection Act 1998.

When we collect any personal data from you we will inform you why we are collecting your data and what we intend to use it for.  We will not share your data with a third party unless we specifically ask your approval.  Alcohol Concern does not rent or sell any mailing details to any third party.

Website use

We may also collect and record information in order for us to understand more about how our website is used. In order to do this we may send cookies to your PC. A cookie will contain information that allows us to recognise that you have used the site before, but will not contain any other personal data. You can disable this function within your browser but it may affect your navigation around the site.

To help us to monitor and improve our website we will gather certain data about you when you visit us.  This includes general information about your computer’s operating system, browser, your IP address and/or domain name, your search engine (if you came to our site via a search) and the pages of our website which you visit.