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Terms & conditions

Accessing our site

Alcohol Concern does not guarantee that access to this website will be uninterrupted, that it will be free from viruses or that it cannot be tampered with by third parties.  We have tried to ensure that all information we provide through the website is correct at the time we included it, but we cannot guarantee the accuracy of these pages, and any visitor using information contained in them does so entirely at their own risk.  Any guidance on this site is not intended to replace professional advice and, in case of doubt, please consult an appropriately qualified legal, health or medical practitioner.

Please note the following terms and conditions attached to this site.  Your continued use of the site indicates that you accept these terms in full.

Data protection

Alcohol Concern recognises and acknowledges the responsibility and duty of trust that we have to maintain the privacy of Personal Data shared with us through the web or any other source. Individuals may at times be asked to supply personal information. Personal information is anything that enables us to identify you in some way, such as your name and address or an email address. Any Personal Data that we collect, record or use in any way, whether it is held on paper, on computer or any other media will have appropriate safeguards applied to it to ensure that we comply with the Data Protection Act 1998.

When we collect any personal data from you we will inform you why we are collecting your data and what we intend to use it for.  We will not share your data with a third party unless we specifically ask your approval.  Alcohol Concern does not rent or sell any mailing details to any third party.

Website Use: We may also collect and record information in order for us to understand more about how our website is used. In order to do this we may send cookies to your PC. A cookie will contain information that allows us to recognise that you have used the site before, but will not contain any other personal data. You can disable this function within your browser but it may affect your navigation around the site.

To help us to monitor and improve our website we will gather certain data about you when you visit us.  This includes general information about your computer's operating system, browser, your IP address and/or domain name, your search engine (if you came to our site via a search) and the pages of our website which you visit.

Copyright

The content of this website is the copyright of Alcohol Concern.  We aim to provide information about alcohol misuse and about the work of Alcohol Concern.  We also provide links to a range of other contacts in government and the voluntary sector.  Alcohol Concern does not endorse or approve of all of the information appearing on sites we have links to.  The user of the link is responsible for the downloading and copying of any linked material and/or any fees or charges.  The downloading of images and/or text without the permission of the copyright owner may breach copyright legislation.  Always check the website copyright notice and/or website disclaimer to ensure that your use of any material is permitted.

Please note that information contained in the Alcohol Concern services directory has been supplied by the projects themselves.  Whilst effort has been made to ensure that the details are accurate, Alcohol Concern (and Resource Information Service) cannot be held liable for any errors or omissions, or any consequences arising from them, nor be held responsible for the services provided by any of the organisations referred to.

Refund policy - books and publications

If for any reason you are unhappy with your purchase, you can return it to us, as long as it is in a re-saleable condition, within 30 days of the date you received the item and we will issue a full refund of the price you paid for the item.

 When returning books or publications, please follow the steps below to enable us to process your refund efficiently:

• Please send us a note detailing the reason for return and any Alcohol Concern invoice or delivery reference details.
• Wrap the item securely and send the package to the address below:

Alcohol Concern
Information Team
64 Leman Street
London E1 8EU

We will notify you when we have processed your refund

We aim to despatch publication orders within 21 days of receiving payment.

Refund policy - membership subscriptions

If you wish to cancel your membership subscription within 30 days of your application on the website, we will issue a full refund of your paid subscription.

Please contact Alcohol Concern on: 020 7264 0510 to request a refund or email us at: contact@alcoholconcern.org.uk

Refund policy - events

Please refer to individual events for details of our refund policy.